Hospitality firms develop innovations with specific objectives and goals in mind and have several approaches to measure performance accordingly. Ehl recently released a comprehensive hotel industry report. Clearly, there is an opportunity to research innovation in this global service industry that is characterized by the. Rios has been tracking hospitality innovation for the past several years, surveying hundreds of managers and interviewing more than 50 executives and thoughtleaders to produce this report. Innovation in the tourism sector is linked to the use of information and communication technologies henceforth, ict, which has transformed the sectors modus operandi through mutability in the forms of organisation, processes and products of companies providing tourism services, as well as the new consumertourist demands. Emerald journal of hospitality and tourism technology. In this paper, we offer a comprehensive framework for researching innovation in hospitality that comprises drivers of innovation, innovation outputs, and their connections with business performance. Marketing, entrepreneurship, and hospitality and tourism. Tourism management vol 70, pages 1506 february 2019. Innovation in hospitality and tourism industries request pdf.
It should be noted, however, that few innovations may be characterized using only one of these criteria. Journal of hospitality and tourism technology, volume 6, issue 3 introduction. In most organizations, the biggest obstacle to innovation is what people already know to be true about their customers, markets, and business. Asiapacific journal of innovation in hospitality and. Challenges of the social innovation in tourism 3 tourist organizations need to develop a businesssupport infrastructure, as a result of the initiating partnerships, which allows them access to information, advice and education connell et al. Carlos martinrios, an associate professor at ehl dr. The role and impact of innovation in hospitality industry. The world economic forum is an independent international organization committed to improving the state of the world by engaging business, political, academic and other leaders of society to shape global, regional and industry agendas. Incremental innovation is a change in an existing model that does not significantly alter functionality, but incrementally and continuously improves performance, features, safety, quality or lowers cost do you think most innovations in hospitality and tourism are disruptive or incremental. Innovative technologies and business models have transformed the service environment. Journal of hospitality and tourism technology emerald. Tourism and hospitality entrepreneurship, social setting. The most important innovation is bringing new products and services to market.
Although digital transformation has reached the tourism industry in earnest and is gradually changing jobs and customer relations, it is important to understand that technology is not an end, but a means, and that tourism is an individual experience, often shared on. Special issue on tourism innovation call for papers. Innovative technologies and business models have transformed the service environment sorescu et al. Management of tourism innovation, music and nightlife. The framework synthesizes the research in the manufacturing sector and draws upon the most recent literature in hospitality innovation.
Innovation is a driver of new tourism services and is particularly needed in the tourism sector due to the changes occurring in the global environment tsiotsou and ratten, 2010. In addition, sports event managers need to be mindful of the stakeholders involved especially spectators who are valuable. Whenever youre absolutely, positively sure youre right, any chance at meaningful innovation goes out the window. Key issues and future research directions in hospitality and tourism minwoo lee, jiseon ahn, minjung shin, wooseok kwon, kijoon back. Application of innovation in tourism destination in comparison with the application of innovation in tourism businesses is much more difficult because of the fragmentation of a large number of stakeholders in tourism development in case of tourism destinations. Innovation in hospitality and tourism looks at methods of measuring the marketbased applications of new processes, products, and forms of organization, the economic impact of innovation, innovation as a bipolar process between market and resources, and forms of cooperation that can strengthen and reinforce innovation. The following table describes the specific ways of implementing different types of innovations in the hospitality industry. However, no research in hospitality innovation has addressed the question of whether hospitality firms should have different approaches depending on their objectives for the individual innovation projects. In the analysis, we differentiate between firmspecific and locationspecific features. Developments and challenges in the hotel, restaurant and tourism sector 67 appendices.
Developments and challenges in the hospitality and tourism. The book presents trends and practical ideas in the area of hospitality and tourism, and is divided into the sections below. To this end, the chapter first defines innovation for businesses in the. Service innovation and customer choices in the hospitality industry. Pdf innovation and entrepreneurship in hospitality. In virtual reality, with a special glass, the user can look into an optional tourism space. Innovation in hospitality management by carlos martin. The journal of hospitality and tourism technology has been accepted for inclusion in clarivate analytics social sciences citation index. The journal of hospitality and tourism technology is the only journal dedicated solely for research in technology and ebusiness in tourism and hospitality. Pdf leadership and strategy in hospitality and tourism. Definitions of innovation outputs based on preliminary. We recognize that the technological backbone of many hospitality establishments needs to be overhauled in order to facilitate the changing landscape of technology in the modern world. In this special journal issue a broad definition of tourism innovation in terms of creating something new is adopted. Innovation and entrepreneurship in hospitality industry.
Innovation and growth in tourism aims to provide an important contribution for research and policy work in this area. Over the past few decades, services have played a critical role in the economies of most industrialized nations song et al. The paper also discusses the influence of the creation of new services on both service development and operational. University researchers1 have been carried out to study the possibilities of online tourism spaces and their opportunities for the tourism and hospitality industry. Introduction to hospitality and tourism page 1 national content standards 10. Innovation in hospitality and tourism looks at methods of measuring the marketbased applications of new processes, products, and forms of organization, the economic impact of innovation. Incorporated as a notforprofit foundation in 1971, and headquartered in geneva, switzerland, the forum is tied to no political, partisan or national interests. In this regard, the intangible assets may be good mood, spiritual or cultural.
Tourism and hospitality entrepreneurship, social setting and research methodology. Innovation in hospitality and tourism industries emerald. In this article, we investigate the determinants of innovation in the hospitality industry by analyzing survey data gathered from over 900 firms in sweden. Innovation means introducing a new thing to the world. As per jones 2008,innovation is the new ways of doing the regular things, or unique or better combinations of the production elements. Hospitality and tourism synergizing creativity and innovation in research contains 116 accepted papers from the international hospitality and tourism postgraduate conference 20 shah alam, malaysia, 23 september 20. Complementing the arrival of niche international brands, local brands have evolved offering hospitality approaches renowned for their distinctive design credentials and. The purpose of this paper is to understand the impact service innovation has on customers choices within the hotel and leisure industry.
Hospitality and tourism is one of the largest service industries in the world. In this model information is changing and in such a. A case of the southeastern hotel in the gulf of thailand abstract 250 the purpose of this research aim to evaluate how lean and six sigma techniques can improve the quality management in term of. The three main subsectors of the industry are accommodation 15,000 jobs, food services such as restaurants 52,000 jobs, and arts and entertainment 8,200 jobs. It is this need to change that makes the concept of innovation a vital concern for tourism firms of all sizes they need to stand out from the strong competition with successful and profitable operations. Students complete a set of courses that gives them a broad foundation in all areas of hospitality and tourism management. Asiapacific journal of innovation in hospitality and tourism, 7, 110. Innovation process even more highlights their interdependence.
This study aims to provide an understanding of the concept of service innovation resulting from emerging technologies and suggest areas for future hospitality and tourism. L83, m, q introduction currently, entrepreneurship, business development and innovation through smes are important drivers for success in the tourism and hospitality industry, major sources of jobs. Building the future of tourism through innovation insights. In the tourism and hospitality literature, there are several researches about innovation. Innovation and growth in tourism clarifies the conceptual issues behind the dynamics and the characteristics of innovation in tourism and how innovation is. Innovation in the hospitality industry depends on the creation of intangible assets, which means providing the consumer with a benefit worth paying for. Request pdf on oct 19, 2015, anil bilgihan and others published innovation in hospitality and tourism industries find, read and cite all the research you need on researchgate. This chapter examines innovation and innovation management in the tourism industry. Classification may vary according to the object of innovation, for example innovation of sociocultural systems, of ecosystems, of business models, of products, of services, of processes, of organizations, of.
Jose ramon cardona, maria del carmen azpelicuetacriado, maria abrilsellares and maria dolores sanchezfernandez. Innovation is generally taking place to offer improved product and services to the customer as well as organizational business gaining. The theme for summit 2020 is through the looking glass. Innovation and creativity in the hospitality and tourism industry acknowledges the vague and inconsistent conceptualizations of what innovation is and how it is operationalized in the services sector. Role and impact of innovation in hospitality industry. The sustainable tourism and hospitality major prepares students for a variety of management positions in the hotel, restaurant, and travel and tourism fields.
We also envision some potential future hospitality services we can expect as the internet of things iot technology keeps growing. The hospitality and tourism industry is one of dcs strongest sectors, supporting almost 75,000 jobs in the district, including many jobs for those without college degrees. Innovation in tourism mike peters and birgit pikkemaat the marriage between welfare services and. Innovation in tourism and hospitality linkedin slideshare. Employees social capital, selfefficacy and turnover intention. These collaborations will help develop a more integrative and comprehensive response by means of innovation in hotels, resort, restaurants, recreational, and other hospitality and tourism. Introduction managing a sports event is not an easy task as it involves many different aspects and consumes a considerable amount of time to plan.
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